Returns Policy
Returns and Refunds
At Farlon Home Creations, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Return Window
You have 14 days from the date of delivery to request a return for eligible items.
Eligible Items
To be eligible for a return, items must be:
- Unused and in the same condition that you received them
- In their original packaging
- Accompanied by proof of purchase
Return Shipping
Customers are responsible for return shipping costs unless the item received was defective or incorrect. We recommend using a trackable shipping service for your return.
Return Address
Please send returns to:
Farlon Home Creations
276 Acacia Road
Northcliff, 2195
South Africa
Refund Processing
Once we receive your return, we will inspect the item and process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider and location.
Non-Returnable Items
Certain items cannot be returned, including:
- Custom or personalised items
- Items marked as final sale
Contact Us
If you have any questions about returns or need assistance with a return request, please contact us at:
Email: farlonhomecreations@gmail.com
We will respond to your inquiry within 24-48 hours.